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We are very pleased that you are an ANK customer. We are dedicated to your comfort and happiness.
We are very confident that you will have a great experience with your purchase from ANK.
Below you will find all the information you may need.
Customer Care information: If you would like any assistance with your order please call our customer care number bellow. We will be very happy to assist you.
Guarantee:All ANK products have are fully guaranteed against manufacturing defects. This guarantee does not cover wear and tear, faults due to improper usage of the product and discoloration of fabrics.
-Bean-based furniture: 1 year (guarantee does not cover refilling)
-Furniture: 3 years
-Recliners: 3 years
Payment terms: At least 50% of the total amount must be paid upon ordering your ANK product to begin production and the remainder of the amount must be paid before 2 week minimum from receiving the product.
Delay in any of the Payments may affect delay in delivery
Ank Has the right to increase the prices of the products in manufacturing incase the materials or the Currency Global price increase unless the client paid the 100% of the bill
Refund & Exchange Policy:
-All ANK products are handmade specifically for you, thus refund is only possible within 3 working days from placing an order. That also applies for exchange and product amendments.
- Refund is applicable only on manufacturing defect cases if ANK failed to exchange or repair the given defect.
- ANK might help customers returning or exchanging used goods during 14 days from receiving the order as a paid service mostly will be as a percentage cut from the product value that range from 10% to 40%
report done when receiving the product at ANK factory, in this case Refunds are done via bank transfer to customers bank account within 30 to 40 Working days from Technical report day.
ANK have the right to refuse offering this service upon case assessment.
Deliveries executed by ANK:
Deliveries take place from 8 to 10 weeks according to product type and allow to grace period 1 week , ANK is fully responsible on delivering the goods door to door in good condition and according to standards.
- Operations team shall contact customer before shipping to confirm date, time and location.
- Customers have to report if their location or premises need any special handling, e.g: external lifter is needed, narrow corridors or doors,...etc
- Customer have the right to refuse receiving shipped goods if its not according to order standards or defected, in this Case ANK is legible to all shipping cost as well as replacing the order with ordered goods as soon as possible.
- if customer refused to receive the goods after it has been shipped without the above mentioned term takes place then ANK has the right to charge the customer the full actual shipping fees which is double the announced rates
as we automatically deduct half the actual shipping cost on all orders to offer customers competitive and deduct the down payment.
- If Customer delayed delivery for any reason after being informed that order is ready ANK will charge 2% from order value for every week as a storage fees.
Maintenance: ANK has a comprehensive maintenance service for all its customers on all its products. If for whatever reason you may require maintenance, please get in touch with us right away.
We will provide you with the best options for moving forward and ensure that your ANK product gets back to shipshape. All maintenance is done at our facility in 6th of  October, Giza.