Ank is dedicated to your comfort and happiness. We are very confident that you will have a great experience with your purchase from Ank.

Below you will find all the information you may need.

 

Customer Care information:

If you would like any assistance with your order please call our customer care number bellow. We will be very happy to assist you.

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Guarantee:

All Ank products have are fully guaranteed against manufacturing defects. This guarantee does not cover wear and tear, faults due to improper usage of the product and discoloration of fabrics.

• Bean-based furniture: 1 year (guarantee does not cover refilling)

• Furniture:  3 years

• Recliners: 3 years

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Payment terms:

- Order bellow 10,000 EGP can be ordered cash on delivery

- For orders above 10,000 EGP, you will be asked to fullfill 50% of the total amount must be paid upon ordering your Ank product to begin production and the remainder of the amount must be paid before receiving the product.

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Refund & Exchange Policy:

-All Ank products are handmade specifically for you, thus refund is only possible within 3 working days from placing an order. That also applies for exchange and product amendments.

- In Case of Cancellation within the first 3 working days the full paid amount will be refunded the same payment mode with deduction of 3% for payment gateway fees.

- Refund is applicable only on manufacturing defect cases if ANk failed to exchange or repair the given defect.

- Ank might help customers returning or exchanging used goods during 14 days from receiving the order as a paid service mostly will be as a percentage cut from the product value that range from 10% to 40% depending on the technical report done when receiving the product at ANk factory, in this case Refunds are done via bank transfer to customers bank account within 30 to 40 Working days from Technical report day. Ank have the right to refuse offering this service upon case assessment.

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Deliveries executed by Ank:

- Deliveries take place from 3 to 7 weeks according product type.

 Ank is fully responsible on delivering the goods door to door in good condition and according to standards.

- Operations team shall contact customer before shipping to confirm date, time and location.

- Customers have to report if their location or premises need any special handling, e.g: external lifter is needed, narrow corridors or doors,...etc

- Customer have the right to refuse receiving shipped goods if its not according to order standards or defected, in this Case ANk is legible to all shipping cost as well as replacing the order with ordered goods as soon as possible.

- If customer refused to receive the goods after it has been shipped without the above mentioned term takes place then ANK has the right to charge the customer the full actual shipping fees which is double the announced rates; as we automatically deduct half the actual shipping cost on all orders to offer customers competitive and deduct the downpayment.

- If Customer delayed delivery for any reason after being informed that order is ready Ank will charge 2% from order value for every week as a storage fees.

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Maintenance:

Ank has a comprehensive maintenance service for all its customers on all its products. If for whatever reason you may require maintenance, please get in touch with us right away. We will provide you with the best options for moving forward and ensure that your Ank product gets back to shipshape. All maintenance is done at our facility in 6th of  October, Giza.

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Copyrights
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Ank, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Ank and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

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Trademarks
"Ank" and related logos, and other words and logos on the Site either unregistered trademarks or registered trademarks of Ank and are protected by international trademark and other intellectual property rights and laws. Ank's trademarks may not be used in connection with any product or service that is not Ank's nor in any manner that disparages or discredits Ank.